FAQ

You’ve got questions — we’ve got answers. Whether you’re wondering about the quality of our materials, how long shipping takes, or which cross necklace works best as a gift, this page covers everything our customers ask us most. At Crystia, we believe buying jewelry online should feel just as confident as buying it in store — so we’ve put together honest, detailed answers to make your experience as smooth as possible. Can’t find what you’re looking for? Our team is always a message away.

Our Jewelry & Quality

At Crystia, we curate our collections using only high-quality, durable metals. Our current selection features 925 Sterling Silver, 316L Stainless Steel (medical grade), and premium Gold Plating. Some of our specialized pieces may also feature Titanium for its incredible strength and lightweight feel. To ensure total transparency, the specific composition of every necklace, bracelet, ring, or earring is clearly detailed in the “Product Specifications” section of each item’s page.

Most of our pieces — especially our 316L Stainless Steel and Titanium collections — are highly resistant to water and tarnishing. That said, to keep your jewelry looking its best over time, we recommend avoiding prolonged exposure to salt water, chlorine, or harsh chemicals. A quick splash is fine. Wearing it in the pool every day is not.

Every item goes through a hands-on quality control process before it’s packaged and shipped. We check the clasps, the engravings, and the overall finish of each piece. If something doesn’t meet our standards, it doesn’t go out. Simple as that.

Care depends on the material:

  • 316L Stainless Steel & Titanium: Wipe with a soft microfiber cloth. Low maintenance, built to last.
  • 925 Sterling Silver: Use a silver polishing cloth to remove natural oxidation and bring back its shine.
  • Gold Plated: Clean gently with a soft, damp cloth. Avoid rubbing too hard to protect the gold layer.

Pro tip: Store your jewelry in a cool, dry place — like your Crystia pouch — when you’re not wearing it. It prevents scratches and keeps it looking new longer.

Yes. We prioritize your comfort and skin health. By using 316L Stainless Steel and 925 Sterling Silver, we ensure that our jewelry is nickel-free and lead-free, making it safe even for those with sensitive skin. We want you to focus on the symbolism of your jewelry, not on skin irritation.

Shipping & Delivery

Orders are typically processed within 24 to 48 business hours. This gives our team time to run a final quality check and package everything properly before it ships out.

Crystia operates on a global scale to bring you the finest materials at the best prices. We use a streamlined international shipping network that typically delivers to your doorstep within 4 to 6 business days after dispatch. By optimizing our logistics from our international fulfillment centers, we ensure a fast, reliable, and carbon-conscious path for your jewelry.

Transparency is key to your peace of mind. As soon as your package is dispatched, you will receive a confirmation email containing your unique tracking number. You can follow your jewelry’s journey in real-time directly on our dedicated Track Your Order page.

For our customers in the United States, we partner with USPS to ensure the final delivery. Your order will be delivered directly to your mailbox for maximum convenience—no need to wait around or sign for the package. It’s secure, professional, and fits right into your daily routine.

Yes! We are pleased to offer Free Standard Shipping on all orders over $45. For orders below this amount, a small flat-rate shipping fee will be applied at checkout to cover the logistics and secure packaging of your items.

Payments & Security

We offer a variety of secure payment options to suit your preferences. You can complete your purchase using all major credit and debit cards (VISA, Mastercard, American Express). For a faster checkout experience, we also support Apple Pay, Google Pay, and PayPal.

Absolutely. Your security is our top priority. Our website uses SSL (Secure Socket Layer) encryption technology to ensure that your personal and payment information is fully protected. We never store your credit card details; all transactions are processed through certified, industry-leading payment gateways.

As a French-based company shipping beautiful pieces internationally, we strive to make the process as simple as possible. For our customers in the United States, orders under $800 typically fall under the “De Minimis” threshold, meaning they are generally exempt from import duties and taxes. For other destinations or larger orders, please note that any local customs fees are the responsibility of the recipient.

To offer you the most competitive prices and a unique selection of high-quality materials, we ship our jewelry directly from our specialized international fulfillment centers. This direct-to-consumer model allows us to cut out unnecessary middlemen and pass those savings directly to you, while maintaining our strict Parisian quality standards.

Returns & Exchanges

We want you to be absolutely in love with your jewelry. If for any reason you are not completely satisfied, we offer Free Returns within 30 days of delivery. Whether it’s a change of heart or a style preference, we’ve got you covered. Your peace of mind is just as important to us as your spiritual journey.

Returning an item is simple and completely free of charge. Just send us an email at [email protected] with your order number. Our team will provide you with a prepaid shipping label and step-by-step instructions. We believe that shopping at Crystia should be as stress-free as possible, from the first click to the final return.

While every piece undergoes a strict manual quality control, accidents can happen during international transit. If your item arrives damaged, please contact us immediately at [email protected] with a photo of the defect. We will prioritize your case and send a free replacement or issue a full refund right away.

Once we receive and inspect your returned item, we will process your refund immediately. The funds will be credited back to your original payment method. Depending on your bank or payment provider, it usually takes 5 to 10 business days for the refund to appear on your statement.

Still Have a Question? We’re Just a Message Away

If your specific question wasn’t covered in our Help Center, don’t worry. Whether you need styling advice, more details about a specific symbol, or a custom request, our dedicated support team is ready to assist you. Simply fill out the form below, and we will get back to you with a personal response within 24 business hours. Your journey with Crystia is our priority.

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