Crystia | crystia-jewelry.com
Effective Date: February 20, 2026 | Last Updated: February 20, 2026
1. About Crystia
Crystia is a cross jewelry brand operated by KLB ECOM, a registered sole proprietorship (Auto-Entrepreneur) under French law, with SIRET number 94929544800029, headquartered at 59 Rue de Ponthieu, Bureau 326, 75008 Paris, France.
The website crystia-jewelry.com is the exclusive online retail platform of the Crystia brand. Our collections feature cross-inspired jewelry crafted by our international artisan partners, curated and sold directly to customers worldwide.
Contact: [email protected] — We respond within 1 business day.
2. Acceptance of Terms
By accessing or using crystia-jewelry.com, creating an account, or completing a purchase, you confirm that:
– You have read, understood, and agree to be bound by these Terms of Service;
– You have the legal capacity to enter into a binding contract in your jurisdiction;
– You will comply with all applicable local, state, national, and international laws and regulations.
Crystia reserves the right to modify these Terms at any time. Changes take effect upon publication on this page. Continued use of the website following any update constitutes your acceptance of the revised Terms.
3. Products & Descriptions
3.1 Product Accuracy
Crystia makes every effort to display product images, descriptions, dimensions, and materials as accurately as possible. However, we cannot guarantee that your device screen renders colors with complete accuracy.
All jewelry in our collections is crafted by our international artisan partners. Each piece is individually quality-checked before shipment.
3.2 Availability
All products are subject to availability. Crystia reserves the right to discontinue any product at any time. In the event that an ordered item becomes unavailable after purchase, we will notify you promptly and offer either a full refund or a suitable alternative.
3.3 Personalized Items
Crystia currently offers standard jewelry collections. Personalized and custom-engraved items may become available in the near future. When offered, personalized items will be explicitly marked as such and will be subject to additional terms, including a no-return policy due to their custom nature.
3.4 Faith & Symbolic Meaning
Descriptions of spiritual, religious, or symbolic meanings associated with our cross jewelry are provided for informational and cultural purposes only. They do not constitute religious advice, endorsement of any denomination, or guarantee of personal significance.
4. Pricing & Payment
4.1 Pricing
All prices are displayed in US Dollars (USD) unless otherwise indicated. Crystia reserves the right to modify prices at any time without prior notice. The price applicable to your order is the one displayed at the time of checkout confirmation.
4.2 Taxes & Duties
Prices displayed on crystia-jewelry.com do not include applicable sales tax, customs duties, or import fees. For US customers, applicable sales tax may be applied at checkout depending on your state. International customers are responsible for any customs duties or import taxes levied by their country.
4.3 Accepted Payment Methods
We accept the following secure payment methods:
Credit & debit cards: Visa, Mastercard, American Express (processed via Stripe)
PayPal
Google Pay
Apple Pay
All transactions are encrypted and processed through industry-standard secure payment gateways (Stripe and PayPal). Crystia does not store your full card details on our servers.
4.4 Order Confirmation
An order is confirmed only upon receipt of a written confirmation email from Crystia. We reserve the right to cancel or refuse any order for reasons including pricing errors, suspected fraud, or stock unavailability, in which case a full refund will be issued immediately.
5. Shipping & Delivery
5.1 Processing Time
All orders are processed within 24 to 48 hours on business days (Monday through Friday, excluding French public holidays).
5.2 Delivery Timeframes
Estimated delivery times after dispatch are as follows:
United States (primary market): 4 to 6 business days
International orders: delivery times vary by destination and will be specified at checkout
These timeframes are estimates and not guarantees. Crystia is not responsible for delays caused by carriers, customs clearance, or circumstances beyond our control (force majeure).
5.3 Shipping Carriers
We ship via reputable international carriers. Tracking information will be provided by email once your order has been dispatched.
5.4 Address Accuracy
The customer is solely responsible for providing a complete and accurate shipping address. Crystia cannot be held liable for non-delivery resulting from an incorrect or incomplete address provided at checkout.
6. Returns, Refunds & Exchanges
Crystia offers free returns within 30 days of delivery.
Prepaid return shipping labels are provided at no cost to the customer.
You may choose between a full refund or store credit.
6.1 Return Eligibility
To be eligible for a return, items must meet the following conditions:
Returned within 30 calendar days of the confirmed delivery date;
Unworn or tried on briefly — items must show no signs of damage, alteration, or excessive wear;
Returned in their original packaging, including any boxes, pouches, or protective materials;
Accompanied by the original order confirmation or proof of purchase.
Items that have been visibly worn, damaged, altered, or returned without original packaging may be refused or subject to a partial refund at Crystia’s sole discretion.
6.2 How to Initiate a Return
To start a return, contact us at [email protected] with your order number and reason for return. We will provide a prepaid return shipping label within 2 business days. Do not ship items back without prior authorization.
6.3 Refunds
Upon receipt and inspection of the returned item (typically within 3 to 5 business days of delivery to our facility), Crystia will process either:
A full refund to your original payment method, or
A store credit (gift card) for the full purchase amount — at your choice.
Refunds to the original payment method may take 5 to 10 business days to appear depending on your bank or payment provider.
6.4 Non-Returnable Items
The following items are not eligible for return or refund:
Personalized or custom-engraved items (when applicable in future);
Items purchased during final sale events, clearly marked as non-returnable;
Gift cards.
6.5 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [email protected] with photographic evidence. Crystia will arrange a free replacement or full refund at no additional cost to you.
7. EU & French Consumer Rights (CGV)
This section is mandatory under French and European consumer protection law.
It applies to all customers, including those outside the EU, as Crystia is operated from France.
7.1 Right of Withdrawal (Droit de Retractation)
In accordance with EU Directive 2011/83/EU and French Consumer Code (Article L.221-18), customers residing in the European Union have the right to withdraw from their purchase within 14 calendar days of receiving their order, without providing any reason.
To exercise this right, notify us at [email protected] before the 14-day period expires. Upon return of the item in original condition, a full refund will be issued within 14 days.
Note: Our standard 30-day free return policy exceeds the statutory 14-day EU requirement and applies to all customers worldwide.
7.2 Legal Warranty of Conformity (Garantie Legale de Conformite)
Under French law (Articles L.217-4 to L.217-14 of the Consumer Code), all products sold by Crystia are covered by a 2-year legal warranty of conformity from the date of delivery. This warranty covers defects in materials and workmanship present at the time of delivery.
To invoke this warranty, contact [email protected] with a description and photographic evidence of the defect.
7.3 Warranty Against Hidden Defects (Garantie des Vices Caches)
In accordance with Articles 1641 to 1649 of the French Civil Code, customers may invoke the warranty against hidden defects within 2 years of discovery of the defect.
7.4 Applicable Law
These Terms of Service are governed by French law. In the event of a dispute, French courts shall have jurisdiction, subject to any mandatory consumer protection provisions applicable in the customer’s country of residence.
7.5 Online Dispute Resolution
EU customers may file a complaint via the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr. Our contact for this purpose is [email protected].
8. Intellectual Property
The Crystia name, logo, brand identity, website design, product photography, copy, and all related content on crystia-jewelry.com are the exclusive intellectual property of KLB ECOM (Kevyn Loux) and are protected under French and international intellectual property law.
You may not reproduce, distribute, modify, publish, license, create derivative works from, or exploit any content from this website without prior written consent from Crystia.
Unauthorized use of the Crystia name, logo, or any proprietary content may constitute trademark infringement and copyright violation subject to civil and criminal penalties.
9. Acceptable Use
When using crystia-jewelry.com, you agree not to:
Use the website for any unlawful purpose or in violation of these Terms;
Attempt to gain unauthorized access to any part of the website, its servers, or related systems;
Transmit any malicious code, viruses, or harmful content;
Engage in fraudulent orders, chargebacks abuse, or misrepresentation;
Scrape, harvest, or collect data from the website without written authorization;
Use the website in any manner that could impair its performance or availability.
Crystia reserves the right to suspend or terminate access for any user found in violation of these conditions.
10. Privacy & Data Protection
Crystia is committed to protecting your personal data. Our collection and processing of personal information is governed by our Privacy Policy, which forms an integral part of these Terms and is available at:
https://crystia-jewelry.com/privacy-policy
As a French-registered business serving international customers, Crystia complies with the EU General Data Protection Regulation (GDPR), the French Data Protection Act (Loi Informatique et Libertes), and applicable US privacy laws including the California Consumer Privacy Act (CCPA).
11. Limitation of Liability
To the fullest extent permitted by applicable law, Crystia, its operators, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
Your use of, or inability to use, the website;
Delivery delays caused by third-party carriers or customs;
Unauthorized access to your personal data caused by third-party breaches;
Any errors or omissions in product descriptions.
Crystia’s total liability to you for any claim arising from your use of the website or purchase of products shall not exceed the amount paid by you for the order in question.
Nothing in these Terms limits Crystia’s liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.
12. Disclaimer of Warranties
The website and its content are provided on an ‘as is’ and ‘as available’ basis. Crystia makes no representations or warranties of any kind, express or implied, regarding the website’s operation, content accuracy, or uninterrupted availability.
Crystia does not warrant that the website will be free from errors, viruses, or other harmful components. You use the website at your own risk.
13. Third-Party Links & Services
crystia-jewelry.com may contain links to third-party websites or integrate third-party services (including payment processors). These are provided for convenience only. Crystia has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites.
Your use of third-party payment services (Stripe, PayPal, Google Pay, Apple Pay) is governed by their respective terms of service and privacy policies.
14. Force Majeure
Crystia shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to: acts of God, war, civil unrest, government actions, pandemics, natural disasters, carrier disruptions, or postal service failures.
In such cases, Crystia will notify affected customers promptly and make reasonable efforts to fulfill orders as soon as circumstances permit.
15. Changes to These Terms
Crystia reserves the right to update or modify these Terms of Service at any time. The updated version will be published on this page with a revised effective date. For material changes, we will make reasonable efforts to notify registered customers via email.
Your continued use of the website or services after any modification constitutes your acceptance of the updated Terms.
16. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
17. Entire Agreement
These Terms of Service, together with the Privacy Policy, Cookie Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and Crystia with respect to your use of the website and purchase of products, and supersede all prior agreements and understandings.
18. Contact & Customer Support
For any questions, complaints, or requests relating to these Terms, please contact us:
Brand: Crystia
Operated by: KLB ECOM — Kevyn Loux, Auto-Entrepreneur
Address: 59 Rue de Ponthieu, Bureau 326, 75008 Paris, France
Email: [email protected]
Response time: Within 1 business day
We are committed to resolving any concerns quickly and fairly. If you are not satisfied with our response, you may escalate your complaint to the appropriate consumer protection authority in your country.
