Crystia Care+

Your jewelry deserves to last. Our one-year replacement coverage gives you the confidence to wear your faith every single day.

Optional add-on

+20%

of your item’s purchase price · 12 months of coverage

“We want you to enjoy your Crystia jewelry with complete peace of mind — so that nothing stands between you and wearing what you love.”

01 Coverage Details

What’s Covered

Breakage occurring under normal, everyday use

Structural defects affecting the integrity of the jewelry

Clasp or closure failures under regular use

Chain breaks or link separation from standard wear

Issues not caused by misuse or external damage
What’s Not Covered

Loss or theft of any kind

Damage caused by accidents, improper use, or unauthorized modifications

Normal cosmetic wear: scratches, tarnishing, or discoloration

Damage from exposure to chemicals, water, or extreme temperatures

Items resized, engraved, or altered after purchase

02 How to File a Claim

I
Contact our support team
Reach out via our contact page or at [email protected]. Please include your order number and a brief description of what happened.
Submit a photo of the item
Attach a clear photo of the damaged jewelry. This helps us assess the claim quickly and accurately — no lengthy forms or back-and-forth required.
II
III
Receive your replacement
Once approved, we’ll ship your replacement item at no additional cost. We aim to process all approved claims within 2–5 business days.

03 Key Terms

Original Purchaser Only

This coverage is non-transferable and applies exclusively to the original purchaser of the item. It cannot be extended to gifts or resold items.

One Replacement Per Item

Each covered item is eligible for one (1) replacement over the duration of the coverage period. The replacement itself is not covered under a new Care+ plan

12-Month Duration

Coverage begins on the date of purchase and expires exactly one year later. Claims submitted after expiration will not be accepted.

Add to Your Product

Crystia Care+ must be selected by checking the box above before adding to cart. This option cannot be added retroactively after your order has been placed.

04 Important Notes

  • Fraudulent claims will result in immediate cancellation of coverage and may be subject to legal action under applicable law.
  • Crystia reserves the right to decline claims that cannot be verified or that clearly fall outside the scope of normal wear and tear.
  • Replacement items will be the same model as the original. If the item is discontinued, we will offer the closest equivalent or a store credit of equal value.
  • This coverage is not insurance and does not replace any statutory consumer rights you may have under applicable law.
  • Claim decisions are made at the sole discretion of Crystia. By purchasing Care+, you agree to our full Terms & Conditions.

05 Frequently Asked Questions

No. Crystia Care+ must be selected during checkout before the order is finalized. We are unable to add it retroactively, even if your order has not yet shipped.

If your original item is discontinued or unavailable, we will offer you the closest equivalent piece in our current catalog or a store credit equal to the original item’s purchase price.

Care+ applies per item. If you add multiple products to your cart, you may choose to add Care+ to each individual item. Each covered item is eligible for one replacement during its coverage period.

Cosmetic wear such as tarnishing, surface scratches, and discoloration are considered normal aging of jewelry and are not covered by Care+. Coverage is limited to structural breakage under normal use.

Once your claim is reviewed and approved, your replacement order is processed within 2–5 business days. Shipping times then apply based on your delivery location. We’ll keep you informed at every step.

No. Replacement items are sent as a one-time goodwill gesture and are not covered under a new Care+ plan. Each original covered item is eligible for one replacement only.

Wear it with confidence.

Select Crystia Care+ above to wear your faith with peace of mind—we’ve got you covered if anything happens.

Shop Now Contact Us

Crystia Care+ is an optional add-on service offered by Crystia (crystia-jewelry.com). This coverage does not constitute a warranty or insurance product under any applicable law. Coverage is subject to the full Crystia Care+ Terms & Conditions. All claims are reviewed at the sole discretion of Crystia. Crystia reserves the right to modify or discontinue this program at any time with reasonable notice to active coverage holders. For questions, contact [email protected].