Contact

WE’RE HERE FOR YOU

Get in Touch with our Jewelry Experts

Have a question about our collections, your order, or just want to share your spiritual journey with us? Our team is dedicated to providing you with personalized support. We typically respond to all inquiries within 24 business hours. Your peace of mind is our most precious gem.

Join the Crystia Community:

Help Center

Discover answers to your most common questions about our jewelry, materials, and care. We want you to shop with confidence and enjoy your new jewelry to the fullest.

We process all orders within 24-48 hours. Once shipped with First Class Mail, your jewelry will arrive in 3-8 business days. You’ll receive a tracking link by email as soon as your order ships.

Shipping is free for orders over $45. For orders under $45, a $3.99 shipping fee applies.

Every order is covered by our free 30-day return policy. To initiate a return, simply email us at [email protected] with your order number and our team will guide you through the process. Returned items must be unworn and in their original packaging.

If you haven’t received your tracking, or if your package seems delayed, contact us at [email protected] and we’ll assist you promptly.

If you haven’t received your tracking, or if your package seems delayed, contact us at [email protected] and we’ll assist you promptly.

Our jewelry is crafted from high quality Surgical Steel 316L, Titanium ASTM-F136, 925 Sterling Silver, 14k Gold Plating, and Cubic Zirconia (CZ). Each material is selected for durability and skin safety.

Absolutely. All our materials are hypoallergenic and nickel-safe, making them suitable for sensitive ears and everyday wear.

Clean your jewelry gently with a soft cloth and mild soap. Avoid harsh chemicals and remove them when showering or swimming to keep them shining longer.